PAYMENTS & CANCELLATIONS

Refund & Cancellation Policy

Last updated: 6 August 2026

My Savaari does not hold the journey fare.

Ride fares and cargo charges are agreed and paid directly between the customer and driver. This policy covers platform fees processed through the app.

1. Platform fees

A platform fee may apply when a passenger or cargo customer confirms a driver, or when a driver accepts a confirmed opportunity. The exact payer and amount are shown in the app before payment. If the app shows no fee, no platform fee is charged. Driver fees may be recorded as dues and settled through the app.

2. Before confirmation

You may withdraw a ride or cargo request before confirming a driver. No platform fee is charged for an unconfirmed request, and there is normally nothing to refund. A driver may also decline a request without charging the customer.

3. Customer cancellation

Within 5 minutes after confirmation: contact us promptly and we will refund the applicable customer platform fee, subject to payment settlement and fraud checks.
After 5 minutes or after the driver has started travelling: the platform fee is normally non-refundable because the connection has been made and the driver may have committed time or fuel.
Driver cancellation or failure to arrive: the customer platform fee is refundable in full after we can identify the affected confirmed request.
Safety, fraud or availability cancellation by My Savaari: any affected customer platform fee is refundable in full.
Shared ride changes: another rider leaving does not increase a fare already confirmed by you. Any new amount shown before a new confirmation must be reviewed before proceeding.

4. Cargo-specific cancellation

A cargo sender must cancel before the driver starts travelling whenever possible. The sender remains responsible for goods already handed over and for any direct arrangement made with the driver. A driver may refuse goods that are unlawful, unsafe, undeclared, improperly packed or materially different from the request.

5. Failed, duplicate or reversed payment

If a platform-fee payment is debited but the app does not confirm it, or the same payment is taken twice, email us with the transaction reference. We will verify the gateway record and refund any confirmed duplicate or failed payment. A pending bank entry may disappear automatically rather than become a separate refund.

6. Refund timing

Approved refunds are sent to the original payment method used for the platform fee. We usually submit an approved refund within 2 working days; your bank or payment provider may take a further 5–7 working days to display it. We cannot send a refund to a different account or pay it in cash.

7. Driver dues

Driver dues relate to platform connections already made and are not automatically refundable. If a driver believes a due is incorrect because a booking was cancelled, duplicated or never completed, contact support with the reference and we will review the record. We may restrict new work while overdue dues remain unresolved.

8. How to request help

Email admin@mysavaari.com with your registered mobile number, request or booking reference, amount, date and payment transaction reference. Never email a UPI PIN, password or full card number.

Support: admin@mysavaari.com · 8637608812 · Monday–Saturday, 9:00 AM–7:00 PM IST.