YOUR ACCOUNT, YOUR CHOICE

Delete your My Savaari account

Last updated: 6 August 2026

Google Play requires an account-creation app to provide a discoverable deletion path inside and outside the app. My Savaari provides both.

Deletion is permanent.

Before requesting deletion, save any information you need and resolve active rides, cargo jobs or payment issues. We will not use a closed account for new work.

Option 1: delete in the app

Open My Savaari and sign in.
Open Profile or Settings.
Tap Delete account and confirm the final warning.

The app signs you out and sends the deletion request to our server. Active requests and available work are closed or cancelled as needed to protect the other people involved.

Option 2: request deletion without the app

Email admin@mysavaari.com with the subject My Savaari account deletion request and include:

Your registered mobile number.
Your name as shown in the account.
A short statement that you want the My Savaari account and associated personal data deleted.

We verify ownership by contacting the registered mobile number. Verified requests are normally completed within 7 working days. We may ask for additional information if necessary to prevent an unauthorised deletion.

What we delete or anonymise

Account profile details, sign-in identifiers and contact information.
Saved places, preferences, push-notification tokens and live location fields.
Driver profile, vehicle details, driver documents and stored document files, unless a lawful retention exception applies.
Open ride, booking and cargo activity linked to the account is cancelled, closed or detached as required to protect other users.
Ratings and personal-facing profile information, subject to records needed for safety or dispute review.

What may be retained

We may retain limited records that cannot be deleted immediately because of tax, accounting, payment, fraud-prevention, safety, legal or dispute obligations. This can include transaction references, amounts, dates, gateway records and de-identified trip or complaint records. Payment and platform-fee records are kept for up to 8 years, the period books of account must be preserved under Section 128(5) of the Companies Act, 2013 and Rule 6F of the Income-tax Rules, 1962. Retained records are restricted, are not used to market to you, and are deleted or anonymised when the applicable retention purpose ends.

Delete some data without closing your account

You do not have to close your account to have data removed. Under Sections 11 to 14 of the Digital Personal Data Protection Act, 2023 you may ask us to erase specific personal data while keeping your account open — for example your profile photo, your email address, your saved places, or a driving-licence image once your verification no longer depends on it.

Email admin@mysavaari.com from the email address or mobile number registered on your account, and say which data you want removed. We acknowledge every request within 24 hours and complete it within 15 days. If a particular item cannot be erased because a legal retention obligation applies, we will tell you which item and why.

Some data cannot be removed while the account stays open, because the service cannot run without it — your mobile number is how you sign in, and a driver's licence details are what allow them to accept work. Erasing those means closing the account, which is what the options above do.

Need help?

Contact admin@mysavaari.com or call 9791650718. Do not send an OTP, UPI PIN, password or full card number by email.